Everyone is recording. No one is listening.
Unaric identifies signals from your customer data and turns them into Salesforce-native context, ready for Agentforce and teams to act on.
Driving Agentforce action
Unaric continuously listens to your data and surfaces customer signals - moments that matter to your business - and maps them against the full customer lifecycle in Salesforce.
This provides the rich context that Agentforce and team members need to take action.
The journey from data to action
Data recording has advanced, but data alone doesn't drive outcomes. Extract the signal, and you can act in real time.
Activity happens
Customers and teams generate data daily
Unaric extracts signals from data
Signals are extracted from data, mapped to the lifecycle, and written back into Salesforce.
Agentforce takes action
Agents raise tickets, update teams, and progress pipeline instantly.
Activity happens
Customers and teams generate data daily
Data recorded
Data is stored
Report built
Presented at face value, with little context
A human reads it
Requires skill to read accurately
A human interprets
Requires customer and lifecycle knowledge
A human acts
Based on inferred understanding of customer context.
People know what matters but lack bandwidth to act. AI has the bandwidth, but not the context.
Listen to your customers throughout your revenue journey
Campaigns
Segment
Build precise Marketing Cloud audiences with drag and drop, no SQL or dev time required.
Engage
Control send frequency and campaign saturation across teams, so customers get the right message, not too many.
Campaign Scanner
Automatically audit every layer of your campaigns and get reports back in minutes with detailed fixes and optimizations.
Conversations
Unaric Voice for Microsoft Teams
Capture every Teams call automatically and log it to the right Salesforce record, even when reps answer in Teams.
Unaric Meetings for Microsoft Teams
Turn every Teams meeting into a structured Salesforce record: attendees, subject and the recording. No bot joins.
Unaric Voice
Connect 3CX, Swyx or any of 100+ systems to Salesforce and log every call against the right customer record.
Unaric Sidebar
Manage Salesforce from your Outlook or Gmail inbox and log emails automatically.
Transactions
Adoption
Gave Capgemini's Marketing Cloud customers a no-code way to build and refine segments, freeing marketers from writing SQL and getting quality campaigns out the door faster.
A major insurer serving nearly a million households had Salesforce Voice, but their calls ran through Microsoft Teams Phone, the system their IT had standardised on.
Unaric brought their Microsoft Teams calls direclty into Salesforce, enabling smarter call workflows, deep reporting and mobile-ready voice across sales and service.
Crunch embedded GoCardless payments in Salesforce and cut a manual, error-prone direct debit process down to one that runs itself.
Now a team of four handles payments for 6,500 clients, a job that would otherwise require 10+ people.
When a broad Salesforce rollout left users confused and undertrained, Schaeffler turned to Unaric Guide for embedded, contextual help. The pilot's success drove expansion to 2,500 users across all three business units.
Strengthened by partnerships
Through our partnerships, we’re able to bring more to Salesforce customers - helping them resolve business challenges and step confidently into the age of agentic enterprise.
Salesforce
We’ve been a Salesforce partner for over 17 years, providing native solutions and integrations.
Certinia
Unaric connects billing and revenue data straight into your Certinia workflows, no manual reconciliation required.
Microsoft
Long-term Microsoft ISV Partner, integrating communication systems such as Microsoft Teams and Outlook with Salesforce.
Stripe
Unaric brings Stripe's payment rails directly into Salesforce, so transactions and customer records live in one place.
GoCardless
Powering direct debit and Pay by Bank through GoCardless, automating collections from first payment to last.
Elavon
We integrate Elavon's merchant services into Salesforce, giving finance teams one view of every transaction.
The listening platform.
every campaign, every conversation, every transaction
About Us
Where domain experience and Salesforce expertise combine to help businesses scale faster, move smarter and deliver better outcomes for customers.
Would you like to speak to one of our team?
If you’re interested in learning more about Unaric’s listeners and applications, please get in touch.
